Full job description
Job description
Service Manager – Pawtucket, RI
Seeking a Fire Service Manager (Protection Advanced Services) to directly manage our customer facing Fire Protection Advanced Services team, which consists of alarm, monitoring, and/or sprinkler suppression systems. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective skilled technicians; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service technicians, to assist in the pick-up and delivery of products or assisting on service test and inspection or repair calls; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Skills/Qualifications
Required
- Valid driver’s license
- Bachelor’s Degree (MBA Preferred)
- Management experience
- Profit and Loss (P&L) Experience
Preferred
- Experience in Fire Protection Alarm, Sprinkler or Pre-Engineered system
- Availability to start within two weeks after offer made/accepted
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